5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of continuing quality management processes.
Safety guard companies are unlike any seller a property manager usually hires. If you hire a painter, you are able to see whether they do their tasks by looking at the walls. But when you hire a security guard business, how often can you determine whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In most cases they probably are, but it is crucial to implement a system of verification and quality management to ensure that issues associated with the deficiency of doing these tasks don’t start to happen.
In this article we will talk five (5) simple actions to enhancing your safety guard service and achieving what you picture as your ideal gate house security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and inquire does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb way to display whether the guard is a fantastic fit for your property is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a good deal about what to expect from this guard and it provides you a chance to request another guard if you feel it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each new officer trained?
• How long does the security firm double bank?
• How thoroughly are your post orders explained?
Determine the response to each of these questions and make certain they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to work at your property.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of very good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards aren’t being supervised, they start to feel their job isn’t significant and they start to find themselves as less of a part of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re in your property. These monitoring systems permit the security guard business to track the time and log the activity of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the safety guard provider provides a way of making certain each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your safety as you aren’t there. During these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure they know their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Remember, when choosing a security consultant be confident the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.